USA Dealer Power Up Binder - Flipbook - Page 18
3. Prior to shipping products, the Company must confirm approval from the
Company Finance Department for the shipment to be released. If there are
issues, they are noted in the Dealer Portal to be resolved.
Procedure
Product Shipping and Prioritization
1. The Company ships orders for products each week on Wednesday,
Thursday, or Friday. Threshold for shipment is $ 500 to minimize shipping
costs. The product is shipped with freight paid by the Company.
2. Dealers can check the status of shipments and track them via the carrier
with information provided on the Dealer Portal.
Dealer Receives Product from Company
1.
When Dealer receives product from the Company, they are responsible for
inspecting the product received to confirm that the product shipped to
them, per the Packing Slip, was received in total and without any damage.
2. If a product quantity is inaccurate or is damaged, the Dealer must contact
the Dealer Support group at 855-345- 7377 and complete an
Overage, Shortage, and Damage Claim (“OS& D Claim”) on the Dealer Portal.
The Company will investigate and adjudicate the claim based on the
information provided, including pictures. If a product needs
replacement quickly, the Dealer can submit a Helpdesk Request on the
Dealer Portal for replacement unit(s).
Product Invoicing
1. Invoices for Non-Consignment Products must be paid within thirty ( 30 )
days of receipt unless otherwise stated on the invoice. Invoices are payable
by the Dealer through the Payment Provider system which is accessed via
a link on the Dealer Portal.
Return Process
1. Dealers can request products to be returned to Company from Dealer’s
inventory by contacting their BDM for approval and completing process
through the Dealer Portal.
2. Dealer is responsible for the return freight. Dealer should work with their
BDM to attempt to relocate product to another Dealer vs returning product.
Positec Commercial, Inc.
929 Jay Street, Suite 200 Charlotte, NC 28208
Tel: 855-34KRESS (855-345-7377)
DPM-2023-003-US|V1|5.10.23
